Last updated: 1 April 2026

 

This Shipping Policy applies to all orders placed through atlasgoldshilajit.com. By placing an order, you agree to the terms set out below.

 

Processing Time

All orders are processed within 1–3 business days, excluding weekends and Australian public holidays. Orders placed on weekends or public holidays will begin processing on the next business day.

 

Once your order has been dispatched, you will receive a confirmation email containing your tracking information. Please allow up to 24 hours for tracking to become active after dispatch.

 

Shipping Within Australia

We ship to all states and territories within Australia. Estimated delivery times are as follows:

 

•  Metro areas: 2–5 business days

•  Regional and remote areas: 5–7 business days

 

We offer free standard shipping on all orders over $100 AUD. Orders under $100 AUD ship at a flat rate of $10 AUD.

 

International Shipping

We ship internationally to selected countries. International orders are shipped at a flat rate of $20 AUD regardless of order size. International delivery times typically range from 7–21 business days depending on the destination country and customs processing times.

 

Please note the following for international orders:

 

•  You are responsible for any customs duties, import taxes, or additional fees imposed by your country's authorities. These charges are not included in the purchase price and are not refundable by us.

•  We are not responsible for delays caused by customs authorities or local postal services in your country.

•  Some countries may restrict or prohibit the import of certain supplement ingredients. It is your responsibility to check the importation rules in your country before placing an order.

 

Shipping Delays

All delivery timeframes provided are estimates only and are not guaranteed. Delays may occur due to:

 

•  Postal or courier disruptions

•  Customs clearance processing

•  Public holidays or peak periods

•  Circumstances beyond our control, including natural disasters or extreme weather events

 

We will do our best to communicate any known delays. If you are concerned about the status of your order, please contact us at support@atlasgoldshilajit.com with your order number.

 

Incorrect Shipping Information

Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.

 

If you notice an error in your shipping address after placing your order, please contact us immediately at support@atlasgoldshilajit.com. We will do our best to update the address if the order has not yet been dispatched. Once an order has been dispatched, we are unable to redirect it.

 

Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact us at support@atlasgoldshilajit.com within 7 days of the delivery date (or expected delivery date for lost items). Please include your order number and, where applicable, photos of any damage.

 

We will investigate the matter and work with you to arrange a replacement or refund where appropriate. Your rights under the Australian Consumer Law are not affected by this policy.

 

Contact Us

If you have any questions about your shipment or this policy, please contact us at:

 

Atlas Gold Shilajit

Email: support@atlasgoldshilajit.com

Website: www.atlasgoldshilajit.com