Last updated: 1 April 2026

This Returns & Refund Policy applies to all purchases made through atlasgoldshilajit.com. By placing an order, you agree to the terms set out below. This policy is intended to comply with the Australian Consumer Law (ACL) as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth).

Your Rights Under Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Returns

Damaged, Defective, or Incorrect Items

If your product arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@atlasgoldshilajit.com. Please include your order number, a photo of the item, and a brief description of the issue. We will review your request and, if approved, provide a replacement or refund.

Change of Mind Returns

We also accept returns for change of mind within 7 days of delivery, provided the product is unopened, unused, and in its original sealed packaging. Due to the consumable nature of our products, we are unable to accept returns on opened or used items for safety and hygiene reasons, except where required under the Australian Consumer Law.

To request a change of mind return, contact us at support@atlasgoldshilajit.com within 7 days of delivery with your order number. Once approved, you'll be responsible for return postage. Items must be received back in original condition before a refund is issued.

Refunds

Approved refunds will be issued to your original payment method within 5–10 business days after we receive and inspect the returned item. Shipping costs are non-refundable unless the item was damaged, defective, or sent in error. Original outbound shipping is not refunded on change of mind returns.

Where a refund is required under the Australian Consumer Law, we will process it promptly regardless of our standard policy.

Exchanges

We offer exchanges for defective or damaged items, and for change of mind returns (unopened, unused, original packaging), within 7 days of receiving your order. Contact us at support@atlasgoldshilajit.com to arrange an exchange.

Non-Returnable Items

The following items are not eligible for return, except where required under the Australian Consumer Law:

• Opened or used products (unless damaged, defective, or incorrect)
• Items returned without prior approval 
• Items returned outside the 7-day window

Order Cancellations

Orders may be cancelled within 12 hours of purchase by contacting us at support@atlasgoldshilajit.com. Once an order has been dispatched, it cannot be cancelled. If you no longer want the item after dispatch, please refer to our Returns section above.

How to Submit a Claim

To submit a return, refund, or exchange request, please follow these steps:

1.  Email us at support@atlasgoldshilajit.com within 7 days of receiving your order.

2.  Include your order number, a clear photo of the item, and a description of the issue.

3.  We will review your request and respond within 2 business days.

4.  If approved, we will provide instructions for the next steps including replacement dispatch or refund processing.

Contact Us

If you have any questions regarding your order or this policy, please contact us at:

Atlas Gold Shilajit

Email: support@atlasgoldshilajit.com

Website: www.atlasgoldshilajit.com